At Brands360, we strive to provide unbeatable value and top-tier quality in every thread. Whether you buy custom embroidered patches online, select an embroidered neckline, or shop our Pret collection, we want you to be completely satisfied with your purchase.

If something is not right, we are here to help you resolve it quickly under our clear return and exchange guidelines.

1. Conditions for Returns and Exchanges

To qualify for a return, replacement, or exchange, your item must meet the following criteria:

• The issue must be reported to our team within 3 days of receiving the package.

·       Create a complete video of unpacking of the parcel.

• The item must be unused, unwashed, unaltered, and in the exact same condition that you received it.
• It must be kept in its original packaging with all accompanying tags, labels, and invoice slips intact.
• Due to the personalized nature of production, custom-made embroidered patches or customized bulk orders are not eligible for returns or change-of-mind exchanges unless they arrive physically damaged or defective.

2. Valid Grounds for Return or Exchange

We accept returns and will provide a replacement or refund under the following circumstances:

• Defective or Damaged Items: The item has visible manufacturing defects, broken embroidery, or structural damage upon opening.
• Incorrect Order: You received an item that differs in size, color, design, or quantity from what you originally ordered.

Note: Minor variations in color may occur due to digital photography lighting or screen resolutions, and are not classified as manufacturing defects.

3. The Return & Exchange Process

If you need to return or exchange an item, please follow these simple steps:

1. Initiate the Request: Contact us on WhatsApp at +92 348 4424402 or email brands360official@gmail.com within 3 days of delivery.
2. Provide Proof: Share your order number along with clear photos or a short video clip showing the defect or the incorrect item received.
3. Approval & Reverse Shipping: Once our quality assurance team verifies the request, we will provide you with the return shipping instructions. Customers are responsible for shipping the items back to our warehouse using a traceable courier service. Shipping costs are non-refundable unless the return is due to an error on our part.

4. Refund Methods and Timelines

Once your return parcel arrives back at our facility and passes a quality inspection, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed using the following methods:

• Online Payment Gateways: If you paid via credit/debit card, the refund will be credited directly back to the original card or bank account used during checkout. This typically takes 5 to 7 business days to reflect in your account, depending on your financial institution.
• Cash on Delivery (COD) Orders: For orders paid via COD, refunds will be issued via Bank Transfer, EasyPaisa, or JazzCash to an account provided by the customer. These transfers are completed within 3 to 5 business days post-approval.
• Store Credit: Alternatively, you can choose to receive a digital coupon code of equal value for your next purchase at Brands360.

5. Order Cancellations

You can request to cancel your order at any time before it enters the dispatch phase by messaging us on WhatsApp. Once an order has been picked up by our courier partner and a tracking number has been generated, it cannot be cancelled.

6. Get in Touch

If you have any questions or need immediate assistance processing a return, our customer support team is ready to guide you:

• WhatsApp Support: +92 348 4424402
• Email Contact: brands360official@gmail.com